BrightScan Support

How can we help?

Email [email protected] with a short description of the problem. Include your app version, iOS or iPadOS version, and device model when relevant. Do not email private documents, scans, passwords, signatures, or recognized text.

Purchases and subscriptions

Open BrightScan → Settings → Subscription to restore purchases or open Apple's subscription management screen. Billing and refunds are handled by Apple.

Documents and backups

BrightScan has no account or document cloud. Documents are stored on the device. Export important files to a location you control before deleting the app, erasing the device, or moving to a new device.

Deleting local content

Delete documents from the BrightScan library and delete a reusable signature from the signature sheet. Uninstalling BrightScan removes its remaining app container from the device.

PDF passwords

BrightScan does not save or recover PDF passwords. Keep a separate copy of any password you use for an export.

Policies

Read the Privacy Policy and Terms of Use.